We want you to love what you’ve ordered! If you are not satisfied for any reason, simply return the item to us in its original condition and packaging within 30 days and we’ll be happy to make an exchange or issue a refund. (Shipping costs are non-refundable.)

Any returned items must be in unused, resaleable condition in order for credit to be issued. We reserve the right not to issue credit or to charge a 20% restocking fee if an item is returned in damaged or non-resaleable condition. Once we receive the item, we will promptly issue a refund to the credit card used for purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

How to Return or Exchange an Item
If you would like to return or exchange an item, simply follow the instructions below:

1) Contact our customer service center at 1.919.341.0420 or customersvc@fortisdesign.com to obtain an RA (Return Authorization) number. No returns will be accepted without an RA number.

2) Repack the item securely in its original packaging along with the packing slip.

3) Make sure you include your RA number in the following address, and mail the item back to us:

Fortis Design Returns
RA # (include your RA number here)
8001-B Winchester Drive
Raleigh, North Carolina 27612

We highly recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Post), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts — this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.

If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and contact us immediately. We’ll tell you how to send it back to us at our cost, and we’ll send you a replacement right away.